It’s a proverb. He who refreshes others will himself be refreshed. (Proverbs 11.25)
We were traveling across Kansas and needed a lunch break. Junction City and a Freddie’s Steakburger filled the bill. We ordered our lunch, and had a nice efficient break. Like most places of that type, they had a dining room attendant who picked up the baskets, napkins, wiped the tables and generally took care of things. She was energetic, youthful, smiling and quick.
As we wrapped up, she asked if there was anything else she could do for us. I was quick to jest, “well, we were wondering when the free ice cream came?” Without missing a beat, she asked, “what kind would you like?”
“Chocolate!” I replied. And she was off. Before you know it, we had a nice healthy scoop of chocolate custard. It was great, and unexpected. It’s one of those customer service turns that bring loyalty and exceeds expectations. Someone was doing something right.
But one good turn deserves another. Those who refresh others deserve to be refreshed themselves. So I went to our dining room attendant and asked her name—Carrie Pyle. I told her that I wanted to make sure to leave a comment about our positive dining experience and wanted her to be mentioned by name. She smiled not really believing—after all, who does that?
When we got to our hotel later that night, I pulled out my laptop and made sure to post on Freddie’s website about Carrie Pyle.
In this case, she who refreshes others will themselves be refreshed.
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Published July 28, 2016