One Thing Starbucks Can Teach the Non Profit World
Did you notice one of the changes at Starbucks recently? It’s really kind of subtle. Free wi-fi. In the past, you’d go to Starbucks and you either had to have an AT&T account, or you had to have a Starbucks card to use their wireless.
Frankly, it was a bit of a pain. Essentially, one way or another, you had to pay for their service. It wasn’t easy.
Other restaurants and coffee shops took advantage. They advertised boldly: Free Wi-Fi. It was easy to go their stores and flick on a switch and get connected. Sometimes, I’d find myself in the afternoon between appointments but needing to plop down for a few minutes. I’d pick a Panera or some other store that advertised free wi-fi. And by the way, while I was there, I would buy a drink or a snack.
So Starbucks wised up, and gave in and made their wi-fi free as well. Their home page now says get connected, and stay awhile. (You’ll probably buy a cup of coffee while you are there too!)
What’s the principle? If you want to sell coffee, give your customers a reason to come in besides the coffee, and make it free. If you are running a ministry, and want people to use your service, find a way to attract them that’s at their core, and make it free.
Analyze your customers. Ask yourself, “what do they want; what do they need?” Find a way to cater to that need that is attractive, and pretty soon , you’ll find yourself “selling more coffee…”